When was the last time you left work feeling frustrated with knots in the pit of your stomach, as a result of sharp comments, negativism, or being misunderstood in the workplace?  Dealing with Difficult co-workers will raise an awareness of triggers, the range of challenging behaviours, the anger arousal cycle and physiological responses that may be experienced.  You will learn practical solutions, making strategic and conscious shifts and utilizing self-management skills to manage difficult behaviours.

Here is what one participant had to say about a previous webinar delivered by Roberta and Kerry.

“I thought it was a great opening session.  Kerry and Roberta were both clear and direct, without being stuffy.  The material seems very well organized and nicely divided into modules.  And being in radio, I really appreciated not being distracted by visuals.” 

K.F. • CBC

Why Attend:

Practical insights on conflict styles or preferences

Discover strategies on managing difficult conversation

Identify cultural lenses and blind spots

Develop self-management techniques

Who Should Attend:

Senior Managers, Elders, Chief & Council Members, Board Members, Chief Executive Officers, Project Managers, Team Leaders, Front-line Staff, Educators, or anyone interested in developing inter-personal, communication or negotiation skills.

Dealing With Difficult Co-Workers

When: June 29 and July 6, 2011

Time:  10:30 to 12:00

Cost $175  Plus Applicable Taxes for both sessions

 

 

Webinar Presenters

 

Kerry Palmer

Kerry has been part of the Justice Institute’s instructional team in the Conflict Resolution program and the Aboriginal Leadership Program for the past 7 years. In this program he has worked with and supported Aboriginal leaders both at the Justice Institute and in various communities throughout B.C. Training here focused on communication skills, working with anger, the conflict within, understanding power, assertion, effective feedback, negotiation and mediation skills.

Kerry has certificates in Conflict Resolution, Family Mediation and a Restorative Practices Specialization from the Justice Institute of BC. Kerry is also a trainer with The International Institute of Restorative Practices / Real Justice in Family Group Conferencing. This training allows agencies both public and private to acquire the communication skills and processes necessary for circle, victim/offender or FGC models of delivery.

Kerry is a certified mediator with Family Mediation of Canada and is on the B.C. Mediator Roster in both the Family and Child Protection rosters. For the past 4 years Kerry has worked for the Dispute Resolution office as a Child Protection mediator and is also working with the Ministry of Education as a mediator.

During the past 7 years, Kerry has operated his own mediation consulting business working as a mediator in workplace settings, with couples in transitions, as a workplace consultant in the area of conflict resolution training and facilitation.

As well, Kerry is a Restorative Practices educator and practitioner. Kerry volunteered 4 years with the Penticton RCMP in the Youth Diversion Program where his role was in program development and as a trainer and facilitator to this program.

Roberta Stewart, BA, MBA

A creative and customer oriented educator with over ten years of experience successfully managing the curriculum development team and the implementation of accredited education programs to Aboriginal learners; as well as, instructing cultural and historical awareness training. Highly aware of and focused on Aboriginal peoples’ capacity needs and demonstrates the ability to manage multiple-projects, ensuring smooth and timely coordination. Uses well developed communication, interpersonal and people management skills to effectively negotiate collaborative partnerships and is effective at proposal writing, curriculum development, work plans and implementing technology based online learning courses.

Roberta is a member of the Nisga’a Nation, House of Wilps Sim’ooget Githoon, of the Lax Sgiik (Eagle) Clan. She acknowledges the warm welcome onto the traditional territories of the Coast Salish Peoples.